PROVIDING QUALITY IN THE PUBLIC SECTOR

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PROVIDING QUALITY IN THE PUBLIC SECTOR

LUCY GASTER, AMANDA SQUIRES

Title PROVIDING QUALITY IN THE PUBLIC SECTOR
Author LUCY GASTER, AMANDA SQUIRES
Summary This work argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved
Publisher OPEN UNIVERSITY PRESS
Date 01/03/2003
ISBN 335209556



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