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PROVIDING QUALITY IN THE PUBLIC SECTOR
LUCY GASTER, AMANDA SQUIRES
| Title |
PROVIDING QUALITY IN THE PUBLIC SECTOR |
| Author |
LUCY GASTER, AMANDA SQUIRES |
| Summary |
This work argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved |
| Publisher |
OPEN UNIVERSITY PRESS |
| Date |
01/03/2003 |
| ISBN |
335209556 |
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